C. Josef LAMY GmbH
Lamy needed to replace its legacy telephone system with a modern Alcatel-Lucent Enterprise IP communications solution.
- 国家: 德国
- 火狐体育手机: 制造
- 解决方案: 统一通信, 中小型企业, 互联的解决方案和设备
Timeless modernity, functional design and quality “Made in Germany”: These are the hallmarks of the LAMY brand. With classics such as the LAMY 2000 or the LAMY safari, Lamy has inspired writing enthusiasts around the world for over 50 years. Meanwhile, Lamy is not only the market leader in Germany, but has also developed into an internationally coveted lifestyle brand. The company manufactures its high-quality designer writing instruments almost entirely in Heidelberg.
Our vision of a custom telecommunication solution has paid off. We now have an extremely stable, easy-to-use system and were able to minimize the support effort both for our own IT team and for our partner COM plan + service.
挑战
- Difficult administration of the legacy system
- Limited functionality of the call center solution
- Insufficient support
结果
- Better administrability
- Modern functionality
- Flexible and future-proofed
- Minimized support effort
产品 & 解决方案
Products
- Alcatel-Lucent OmniPCX® Enterprise Communication Server
- Alcatel-Lucent OmniVista® Network Management System
- Alcatel-Lucent OpenTouch® computer telephony integration (CTI)
Solutions
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